FAQ: Feedback, Reviews, and Referrals

1. How do I access customer feedback and reviews for a service?

Navigate to the "Sales" section and click on "Reviews." Here, you'll find a compilation of customer feedback and reviews regarding the services offered.

2. Can I filter reviews based on star ratings and location?

Yes, you have the option to filter reviews based on star ratings and location. This feature enables you to focus on reviews that are relevant to your specific criteria and location.

3. What actions can I take regarding reviews linked to my Google Page?

For reviews associated with your Google Page, you have the ability to either delete or reply to the review. This allows you to manage and engage with customer feedback directly from the platform.

4. How do I delete or reply to reviews on my Google Page?

To delete or reply to reviews on your Google Page, simply access the review section from the Sales menu. From there, you can select the review you wish to manage and choose the appropriate action, whether it's replying to address customer concerns or deleting reviews that violate guidelines.

5. Are there any other platforms where customer reviews are accessible?

While the primary source for accessing customer reviews is within the platform's Sales section, reviews may also be available on external platforms such as Google. However, the ability to manage these reviews directly from the platform may vary.

6. How does the SferaAI referral system work?

The SferaAI referral system enables businesses to establish programs where existing customers are encouraged to refer new clients or customers to their services. Through this system, businesses incentivize referrals by rewarding existing customers with loyalty points. These points can later be converted into discounts, free services, or gifts, thus motivating customers to advocate for the business and expand its customer base through word-of-mouth marketing.

7. What benefits does the SferaAI referral system offer to businesses?

The SferaAI referral system provides several benefits to businesses. Firstly, it facilitates the expansion of their customer base through the power of referrals from satisfied customers. Additionally, it strengthens relationships with existing customers by offering them valuable rewards for their advocacy. This not only encourages customer loyalty but also enhances the overall reputation of the business through positive word-of-mouth marketing.

8. How can businesses track referrals made by customers using SferaAI?

To track referrals made by customers, businesses can navigate to the "Sales" section and then click on "Referrals" within the SferaAI platform. This feature allows businesses to monitor the effectiveness of their referral programs, track the number of referrals generated, and assess the overall impact on their business growth. By accessing this information, businesses can make informed decisions to optimize their referral strategies and maximize their results.