FAQ: Sfera Online Profile and Booking Process
Siti Nurhikmah
Last Update 4 months ago
1. What is Sfera Link and how do I find my online profile URL?
Sfera Link is a feature within the Sfera platform that provides users with an online profile URL. To find your online profile URL, navigate to Organisation > Profile > Your Online Profile URL “Sfera Link”.
2. What information can I expect to find on my Sfera online profile?
Your Sfera online profile includes details such as the location address, directions, operating hours, phone number, company website, banners, photos, list of services offered, and staff members.
3. How do I book an appointment using my Sfera online profile?
Begin by clicking on the "Book now" option on your online profile. You will then be prompted to enter your email address or mobile number and proceed with the booking process.
4. What are the steps involved in completing a booking through Sfera?
Firstly, you will need to enter your email address or mobile number and proceed with the login process. Then, select your desired service, provider (staff), date, and time slot. Review your booking information, add any necessary notes or promo codes, and submit your booking.
5. How do I manage my bookings and view order history?
To manage your bookings and view your order history, simply click on "My orders" on your profile page. This will provide you with access to both current and previous bookings.
6. Can I edit my profile details or refer friends through my Sfera online profile?
Yes, you can edit your profile details and refer friends through your Sfera online profile. Simply click on "See my profile" to access these options.
7. What should I do if I encounter issues receiving SMS OTP for login?
If you encounter issues receiving SMS OTP for login, ensure that the business has a Twilio account set up and that the API keys are configured correctly in Settings > Organisation > Integrations > SMS - Twilio API Keys.
8. How do I select my preferred provider (staff) during the booking process?
After adding your desired service, you will have the option to select your preferred provider (staff) or indicate that you are okay with any provider. Simply choose your preference and proceed with the booking.
9. Is there a way to redeem rewards or earn points through my Sfera online profile?
Yes, you can earn points and redeem rewards through your Sfera online profile. Click on "See my profile" to access the option to refer friends, earn points, and redeem rewards.
10. What should I do if I need to cancel or reschedule a booking made through Sfera?
To cancel or reschedule a booking made through Sfera, you can typically do so by accessing your booking details and following the provided instructions. However, specific cancellation and rescheduling policies may vary depending on the business or service provider.